Knowledgebase
Rayat Support > Rayat Support > Knowledgebase

Search help:


Reset Password

Solution

When user lost/forgot the account password, a new ticket must opened with following rules:

  1. Open a ticket with the name of the user
  2. While opening the ticket, make sure to use different email (like gmail or hotmail)
  3. Provide mobile number
  4. Ask the direct manager to contact the support team to authorize the request

 

The other way is having the direct manager open the ticket on user's behalf and fill the same details above.

Once the support team authorize the request, a new password will be generated and sent to the mobile number mentioned in the ticket.

 
Was this article helpful? yes / no
Article details
Article ID: 16
Category: Knowledgebase
Date added: 2017-10-26 14:01:09
Views: 23
Rating (Votes): Article rated 5.0/5.0 (3)

 
« Go back

 
Powered by Help Desk Software HESK, brought to you by SysAid